By visiting Zortrax websites, filling in various forms available there (like a contact form or a newsletter subscription form) or by using any other services offered by Zortrax, you submit your personal data to Zortrax. The purpose of this document is to help you understand what kind of data Zortrax is gathering and why. The policy sets out the different areas where user privacy is concerned, outlines the obligations and requirements of users, the website and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed in this policy.

1. General Information

Zortrax S.A. with headquarters at Lubelska 34, 10-409, Olsztyn, Poland (further referred to as “Zortrax”, “we”, “our”, “us”), recognizes the utmost importance of privacy protection and personal data security. The purpose of this document is to inform on good practices and policies implemented by Zortrax in collecting, processing, and transferring personal data submitted by users via our website and/or electronic services.

The privacy policy, together with the terms of use and all other documents referred to, as well as our policy on cookies, constitutes a set of rules by which Zortrax collects and processes users' data. Please read the below document thoroughly to get to know and understand those rules.

In accordance with Article 13 par. 1 and 2 of The General Data Protection Regulation from April 27, 2016 further referred to as GDPR we inform that:

  • Zortrax is the Administrator of your personal data;
  • The Administrator can be contacted via a contact form available on https://zortrax.com/company/contact/ webpage, by phone number +48 89 672 40 01, or by a written letter sent to the Administrator’s headquarters;
  • Your personal data will be processed for purposes stated in par. 3;
  • On the Administrator's commission, your personal data can be made available to other entities like IT, legal, accountancy, postal, and courier services providers, as well as to other third parties like local Zortrax Distributors;
  • You have a right to access and change your personal data as well as to have it removed from Zortrax database, to limit its processing, to file objections, to transfer your personal data, and to withdraw your consent to its processing at any time. Withdrawal of consent has no effect on Zortrax right to processing your personal data exercised before the withdrawal has taken place.

You have a right to file a complaint to supervisory authorities if you find processing your personal data has violated the General Data Protection Regulation from April 27, 2016.

2. What kind of users' data Zortrax collects and for how long this data is stored?  

Zortrax can collect and store the following data concerning its users:

2.1 Data Submitted Directly by Users

Users can submit data that allows for their identification by using Zortrax services, filling in forms or questionnaires available on our website (registration forms is one of the examples), taking part in competitions or promotions, interacting with Zortrax by phone, email, or any other means of communication, as well as by using Zortrax customer support and Zortrax Live Chat.

The submitted data falls into one or more of the following categories:

  • Mandatory data, necessary to register for services available through Zortrax website or other services provided by Zortrax (for example Zortrax Online Store or Zortrax Resellers Platform);
  • Photos (for example those posted on our forum);
  • Records of all kinds of correspondence between users and Zortrax;
  • Detailed information on users’ visiting our website and using resources available there;
  • Responses provided in all kinds of questionnaires. Those can be used for analyses, particularly the ones on users’ behavior and users’ satisfaction;
  • Information Zortrax may require while submitting issues with its products and/or services, as well as while contacting its customer support;
  • Geolocation data, if a user has consented to collecting and processing of it;
  • In case of registering a user through social media, Zortrax will have access to some of user’s personal data (like name, profile picture, email, number of friend on Facebook, etc.), posted on his or her profile in accordance with terms and conditions of a given social media platform.

2.2. Data Gathered Automatically

In regard to users' visits on our website, Zortrax can gather, in accordance with relevant legal regulations and only upon users' explicit consent, data on users' devices and/or networks used by them to access Zortrax services. It may include data falling into the following categories: an IP address, login data, type and version of the web browser, kind and number of installed plug-ins used by the web browser, platform and operating system, advertising ID, visiting statistics including the URL of the website where the link to the Zortrax website has been clicked on, browsed and searched for products and/or services, downloading data errors, time-spans of activity at all visited webpages in Zortrax domain, interaction with other websites and all phone numbers used to contact Zortrax tech support. Zortrax obtains this data with various technologies, including cookies. Specific terms and conditions regulating the usage of cookies are to be found further in the Private Policy (pt. 8).

2.3. Storing the Data

Except for categories of personal data specifically mentioned in the following paragraphs, users' personal data is stored for the entire duration of their relationship with Zortrax. This period extends to:

  • 5 years since the last time a user has visited Zortrax website, if his or her account has not been closed down;
  • 1 year since the above-mentioned account has been closed down;
  • The period can be extended for a limited time because of relevant claims, if processing of personal data is necessary for the Administrator to pursue or defend against those claims.

The following categories of personal data can be stored for various periods:

  • Billing information (for example data on payments, returns and so on) is stored for the period required by relevant tax and accounting regulations.

In case of the user's account blockage or suspension, his or her personal data will be stored for the period of 1 year to prevent circumventing of our services' terms and conditions.

3. How Zortrax Uses the Data Collected from Users?

Zortrax uses the data collected from its users for the following purposes:

  • To fulfill its obligations arising from all kinds of agreements with users and to provide them with information concerning ordered products and/or services. Processing of such data is necessary to fulfill contractual obligations;
  • To inform users on available products and/or services via email, text messages, and/or other means of communication. Processing of such data is necessary to fulfill contractual obligations and is entirely conditional on users' explicit consent;
  • To receive users' payments or to issue payments previously received by Zortrax on users' behalf. Processing of such data is necessary to fulfill contractual obligations;
  • To enable users to personalize their profiles on Zortrax websites. Processing of such data is entirely conditional on users' explicit consent;
  • To enable users to share and exchange information about our services with other users. Processing of such data is necessary to fulfill contractual obligations and is done upon users' explicit consent;
  • To ensure compliance with relevant laws and regulations, terms and conditions, and our privacy policy. In case of violation of any of the above-mentioned regulations, the user's account can be suspended. Processing of such data is necessary to fulfill contractual obligations, comply with laws and regulations in force, and to act upon or protect any legal claims that may arise from violating Zortrax terms and conditions;
  • To send users, in compliance with laws and regulations in force and, when necessary, upon users' explicit consent, marketing materials and information necessary to improve delivery of ordered products and/or services, as well as suggestions regarding other products and services that may be of interest for users. Moreover, Zortrax use users' data to send them personalized ads in social media. Detailed information on operation of such services and kinds of data they collect from users is available on relevant webpages of a given social media platform. Processing of such data is entirely conditional on users' explicit consent and the existence of Zortrax justified cause for processing it;
  • To provide users with information on changes in Zortrax products and/or services. Processing of such data is necessary to fulfill contractual obligations, to comply with relevant laws and regulations, and to act upon or protect any legal claims that may arise during users' relationship with Zortrax;
  • To properly manage Zortrax websites and internal activities such as troubleshooting, data analysis, testing, and conducting research, analytic, and supervisory projects. Processing of such data is conditional on the existence of Zortrax justified cause for processing it (for example to guarantee security of Zortrax platforms and their improvement);
  • To improve Zortrax website and to guarantee the content published there is always presented in the best possible way for users and their devices. Processing of such data is necessary to fulfill contractual obligations, and/or is entirely conditional on users' explicit consent;
  • To enable users' use of interactive features in Zortrax services, if they wish to use those features. Processing of such data is necessary to fulfill contractual obligations and/or is entirely conditional on users' explicit consent;
  • To ensure security of Zortrax website. Processing of such data is conditional on the existence of Zortrax justified cause for processing it, necessary to act upon or to protect any legal claims that may arise during users' relationship with Zortrax, and to ensure compliance with relevant laws and regulations;
  • To conduct measurements and activities aimed at evaluating the effectiveness of advertisements sent to users or third parties, and to deliver personalized ads to users. Processing of such data is conditional on the existence of Zortrax justified cause for processing it and/or on the users' explicit consent.

3.1. Forms and their purpose

  1. Contact Form. Its purpose is to respond to the user in a specific case;
  2. Newsletter Subscription Form. Its purpose is to deliver a newsletter with product announcements, press releases, and other news related to Zortrax and 3D printing in general;
  3. Support Form. Its purpose is to submit encountered issues or requests for repairs. Acting upon such requests may require your personal data to be shared with third-party suppliers and service providers;
  4. Become a Reseller Form. Its purpose is to submit an application to become a Zortrax Reseller. Sometimes it's also used for offering products and effecting sales;
  5. Get a Quote Form. Its purpose is for Zortrax to make a personalized offer for various products and finalize sales. Personal data gathered from this form can be shared with third party entities like Zortrax Distributors or Resellers;
  6. Get a Sample Form. Its purpose is to offer samples of models 3D printed on Zortrax 3D printers. Personal data gathered from this form can be share with third-party entities like Zortrax Distributors or Resellers to get those samples made and delivered in a timely manner.

4. Who are the recipients of data collected from Zortrax users and why it is available to those recipients?

When users use Zortrax services, some of their personal data is made available to members of Zortrax community, for example through users' public profiles.

Moreover, Zortrax works closely with third party entities, who can be users' personal data recipients such as:

  • Zortrax business partners like Resellers, who can offer related services to users;
  • Zortrax vendors in technical matters, payment processing, identity verification, as well as products and/or services delivery.

Zortrax makes data collected from users, including personal data, available to any of the above-mentioned third-party entities only if this is necessary:

  • To enable the use of services provided by the third-party entity;
  • To fulfill contractual obligations;
  • To simplify the delivery of Zortrax services or to extend the scope of those services.

Zortrax uses third party services for analytics and search engines optimization. It is assumed that by signing up for Zortrax services users' give their consent for their data to be used by the above-mentioned third-party entities.

Zortrax may disclose users' personal data upon request from authorities or the court of law in compliance with relevant laws and regulations, or upon a bona fide belief that such disclosure is necessary to:

  1. Fend off any legal claims brought against Zortrax in the court of law;
  2. Provide evidence in an ongoing legal investigation;
  3. Fulfill contractual obligations arising from agreements entered into with Zortrax users and/or from Zortrax services' terms and conditions or privacy policy;
  4. Remove an imminent threat that may cause a human death or injury;
  5. Protect rights, property and security of Zortrax, its users, or third parties.

5. Personalized ads delivered through social media, email, and text messages. 

In compliance with relevant laws and regulations, and when necessary, upon users' explicit consent, Zortrax can use the data submitted via its platforms for the purpose of direct marketing through electronic means of communication which may include, but is not limited to:

  1. Sending newsletters, invitations for Zortrax-organized events or other messages that according to Zortrax may be of interest for users;
  2. Delivering personalized ads through social media platforms or third party websites.

In regard to marketing messages sent through the electronic means of communication, users can withdraw their consent for receiving such messages by:

  • Clicking the unsubscribe button present in every message sent by Zortrax to its users;
  • Contacting Zortrax using the contact details provided in the "contact us" section of this privacy policy.

Targeted ads and materials:

  • On social media platforms like Facebook, Twitter, Instagram, or LinkedIn users can opt out of receiving the above-mentioned ads and materials by changing the appropriate account settings at a given social media platform;
  • To opt out of receiving ads on third party websites, please follow the instructions included in the paragraph Cookies and Similar Technologies.

6. Access to Users' Data by Third Party Entities

All users' personal data are stored within the European Union. Considering that Zortrax operates at an international scale, it does grant access to its users' personal data to third party entities based in non-EU countries where regulations on handling personal data may by less rigorous than those in force in the user's place of residence.

It may be the case when a third party entity providing data processing services for Zortrax has its headquarters in a non-EU country that does not have the appropriate legal protections for users' personal data in place. Such service provider responsible for users' data processing may take part in delivering services ordered by users, processing of their billing information, delivering advertising and marketing services on behalf of Zortrax, and/or delivering support services through electronic means of communication.

The above applies to making users' data available to corporate entities based outside of the EU for the purpose of delivering relevant services in their respective countries.

In case of making user's data available to non-EU entities, Zortrax ensures that this data will be handled in accordance with this privacy policy and standard contractual clauses approved by the European Commission guaranteeing appropriate level of users' data protection.

To obtain detailed information on data security measures in place at Zortrax, please use the contact forms available below.

7. Users' Rights on Personal Data

If regulated by laws in force, users may have a right to obtain copies of their personal data stored at Zortrax. Before responding to a written request for such a copy, Zortrax may ask users for:

  • Identity verification;
  • Additional information necessary to process the request.

Zortrax is committed to resolving the above-mentioned requests in a timely manner, within a period required by relevant laws and regulations. To act upon this right, users need to contact Zortrax using the contact forms available below.

Users have a right to access, correct, modify or remove their inaccurate personal data. Users can also update or remove their personal data by using the contact forms available below. Users can remove their accounts at any time and object to any further processing of their personal data by Zortrax.

In some cases, Zortrax can keep some of users' data, if it is required by law, or if there is a justified cause for doing so. For example, when Zortrax has reasons to believe a user has committed a fraud or violated terms and conditions, it can keep some users' data to prevent further violations.

Users have a full right to file a complaint to relevant authorities, or take their case to the court of law whenever they believe their rights have been violated.

8. Cookies and Similar Technologies

Zortrax website uses cookies to better the users experience while visiting the website. Where applicable the website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

9. Links to External Websites and Social Media 

Zortrax can include links to external websites belonging to its partnership networks, advertisers, or subsidiary corporate entities. In case of using links to external websites, users should bear in mind they are bound by privacies policies in place at those respective websites. Zortrax holds no responsibility for users' data collected, stored and/or processed by third party entities. It is advised to read relevant privacy policies at any website before submitting personal data there.

10. Changes to Zortrax Privacy Policy 

All future changes Zortrax may make to its privacy policy will be posted on this webpage. When justified, Zortrax may inform users about such changes and ask for their consent. It is advised to systematically check this webpage in order to stay up to date with changes to Zortrax privacy policy.

11. Contact Details 

To contact Zortrax with queries and suggestions as to its privacy policy, users should use the contact form or send a written letter to the address placed at the top of this document.