Do I have to create an account?
It’s up to you. You can place an order either as a guest or a registered user. However, creating an account will speed up your order processing. As a registered user, you can view your order history as well as you can get special offers.
I’ve forgotten my password. How can I reset it?
If you’ve forgotten your password, you can request a new password by entering your e-mail address on the “Sign-in” page and your new password will be sent to you via e-mail.
Do you ship to my country? How much are the shipping costs?
Can I change my order?
Once you confirm your order on the website, it isn’t possible to change your order. As soon as we receive your order, we begin to process it and prepare it for shipping. If you want to change your shipping address, please contact us at firstname.lastname@example.org or use LiveChat.
I’ve changed my mind. Can I cancel my order?
If you want to cancel you order, please contact us at email@example.com or use LiveChat.
How can I use my discount code?
You can use your code in step 1, while you’re still at your shopping cart. Simply enter the code in the box “Redeem your code” and click the button “Redeem”.
How can I track my order?
The tracking number, notifying you that your order have been shipped, will be sent to your e-mail.
Where can I find my order confirmation?
You will receive your order confirmation via e-mail, as soon as your order is shipped. If for some reason, you do not receive it, please check your spam folder or contact us at firstname.lastname@example.org or use LiveChat.
To check your order status, log into your account on our webpage.
When will my order be shipped?
Orders are shipped within 5 business days of purchase. Shipping time may vary depending on the current availability of products. Our warehouse does not ship on weekends and holidays.
There are some items missing in my order. What should I do?
Check your e-mail, because we may have sent you a message informing you that one or more items from your order are not available. In this case, we will send you the missing items as soon as they are available.
What should I do if my order hasn’t been delivered yet?
Log into your account to view the status of your order. If the status is “Shipped”, your order has already left our warehouse. Use the tracking number to check the order status at the courier company webpage.
Which payment methods are accepted in Zortrax Online Store?
We accept payment by:
1) Debit/ Credit card (VISA/Master Card)
2) PayPal (2.5% of the order value must be added – commission)
3) Bank transfer
What currencies can I shop in?
I’m having troubles with paying by card. What should I do?
1. Check the limit on your credit card or try to contact your bank,
2. Try to change the form of payment in the details of your order.
3. E-mail us at email@example.com or contact us via LiveChat. We will try to find a solution together.
Who covers the custom duty fees for the products I’ve ordered?
Once the order reaches your country, it might be subject to import duties and taxes. Additional fees for custom duty must be paid by you – we have no control over these charges and we cannot predict their cost. Customs policies vary from country to country. Contact your local customs office for further information. To make the customs process easier, we provide the information of the value of the goods within the package. For the same reason, customs officials are allowed to open the packages.
What is your return policy?
Learn more about our return policy here.
What are your terms & conditions?
Find out more about our terms and conditions here.
How safe is it to shop in Zortrax Online Store? Is my personal data protected?
Can I test the software before I buy the printer?
Certainly. On http://support.zortrax.com/downloads/ you can download a trial version of Z-SUITE and see how much time it takes to prepare your model for printing.
What is your warranty policy?
Visit our web site to learn more about our warranty policy http://support.zortrax.com/zortrax-warranty-repair-request/.
How can I report a failure of my printer?
Fill in the form available here. Our Customer Support department will contact you and help solve the problem.
The product is temporarily unavailable. What does it mean? When will I be able to buy it?
Sometimes it happens that one of our products is sold out. By clicking “Notify me when…” you will let us know that you are interested in buying a given product. We will inform you as soon as the product is available for purchase.
I want to stay up-to-date on your special offers and discounts. What should I do?
Sing up for our newsletter! You will get all information about our offers and discounts.
Where can my other questions be answered?
Should you have more questions, email us at firstname.lastname@example.org or use LiveChat to talk to our specialists.
I would like to know something more about M200.
Zortrax M200 is a part of dedicated 3D printing environment: 3D printer, filaments and the software. The M200 prints with LPD technology (Layer Plastic Deposition), thermoplastic material, reinforcement material applied using the same extruder as for the model (Single Extruder Support) and Dual Raft Surface (DRS) – all applied on the perforated, heated plate.
Work with the model can be initiated in any 3D program of choice which creates 3D graphics and supports .stl and .obj file format.The next step is to export the created CAD file to this format.
Z-Suite is an appliction which prepares 3D models for printing. It allows the actual parameters of the model to be adjusted, such as: size, layer thickness or generating reinforcement material (support).
Z-Suite prepares the model by generating a project and saving it in .zcode format, which is then ready to be printed using the Zortrax M200 3D printer. In order to export the model to the printer, it is sufficient enough to save the .zcode file generated in Z-Suite onto an SD card and insert it into the reader on the printer.
Use dedicated printing materials from Z-Filament Series, such as and Z-ULTRAT, Z-HIPS, Z-GLASS, Z-PETG, Z-PCABS and Z-ABS available in several color options.
Printing is initiated after selecting a model from the SD card inserted into the reader. The printer menu and file catalog are brought up on the display which is operated by the dial. After choosing a file and pushing the dial and the printing process begins.
Why should I choose Zortrax? How does it look like compared to leading market printers?
Our best attribute is integrated 3D printing environment which consists of printing device, dedicated materials and original software. Such solution ensures reliability, high quality and precision of printing. We focus on ease of use and positive user experience- our printers are ready to print almost right after you take them out of a box and plug in which is not a common standard in this field. What makes them even more unique is their design. All these features contributed to the fact that the printer was appreciated by hundreds of thousands users of 3d Hubs community which decided to title M200 as the world’s best 3D desktop printer.
Do I have to possess any special skills to use Zortrax 3D printer?
You don’t need any additional skills to use Zortrax printers. The printer itself, apart from incorporating advanced technology, is really easy to use. Possible problems may appear when we want to design something on our own - in this case minimum knowledge concerning 3D designing is required. If you don’t know how to design models for print, you can always use one of multiple Internet libraries full of models which can be downloaded for free.
What’s the print speed of Zortrax printer?
The speed of print depends on various factors- layer thickness, shape and size of a model, type of infill, used filament etc. Of course, user has full control over these parameters in Z-SUITE software which is added to every printer, so just by modifying them you can shorten the printing time.
Is it possible to print many models simultaneously?
Yes, it is possible to place many models on a platform at one time.
How many models can I print from one set of materials?
It depends on many factors like size, layer thickness, type of infill etc.
Are the printers assembled and ready to work?
Zortrax devices are designed to work in plug, print, play mode – you connect it and print. The printer is simply an ‘out of the box’ device.
Which operating systems do you support?
Z-SUITE software is compatible with Windows and Mac OS.
Which elements of your printer will wear down first?
Elements which wear down faster are: Nozzle, Hotend, Perforated Platform and Fan Cooler. However, proper care and maintenance can prolong their vitality.
What kinds of printing materials are available in your offer?
Currently we offer four types of printing materials:
Z-ULTRAT is one of the hardest materials with semi-matte finish which allows to create models with perfect finish.
Z-GLASS is a mixture of filament and glass fibres dedicated for printing translucent elements. The material is characterised by high resistance to stretching. It is also resistant to acids, salts and alkalis.
Z-HIPS- it is highly impact resistant, it allows to construct prototypes of outer cases for various types of electrical electronic devices, starting with consumer products and ending with industrial machines. What is more, Z-HIPS is perfect for post-processing techniques like sanding, printing and gluing.
Z-ABS is the most effective and versatile material for 3D printing, perfect for testing, prototyping and conceptual models. The material is available in a wide range of colors. Z-PETG is highly resistant to salts, acids and alkalis which makes it ideal for creating mechanical parts exposed to chemicals. Z-PETG is physically durable, great for prototyping diverse and demanding elements. Z-PCABS is a blend of Z-ABS and polycarbonate (PC) characterized by durability and the highest impact resistance which makes it ideal for producing casings. Thanks to its resistance to high and low temperatures, UV light and chemicals,
Z-PCABS is commonly used for producing functional prototypes. The blend is also widely utilized in the automotive industry.
Zortrax team is constantly working on developing new printing materials with various properties.
What if I run out of the materials during the printing process?
If you have M200 printer, you should avoid such situations as it may cause defects in print. To eliminate this problem Z-SUITE informs you about the approximate amount of material required for printing a particular model, so you can weigh the spool with filament and estimate if it is sufficient.
What is the weight of a single spool?
Net weight of one spool is 800 g +/- 5%.
What is the length of the filament that is on the spool?
About 350m, but it depends what kind of material it is.
The maximum temperature of materials?
The footnote in MSDS.
Are the materials vacuum packed?
Which material is the best for mechanical treatment?
Print pause in M200?
The main button should be hold longer.
Can I use other printing materials with Zortrax M200?
We don’t recommend using filaments other than dedicated. To ensure the highest quality of work we advise using only filaments dedicated for a particular model of printer which provides the best quality of print and avoids defects. At the same time we would like to remind that all damages caused by improper filaments are not covered by the warranty. Does the customer needs additional equipment apart from the printer alone? The M200 printer is delivered winot covered by the warranty.
Does the customer needs additional equipment apart from the printer alone?
The M200 printer is delivered with a full set of tools needed to use the printer and post-processing of an already printed models. In the set there is also one free roll of Z-ULTRAT filament. How long the printer can work constantly without any break? If the printer is technically efficient, than there is no limit of constant work, it is worth to remember that the nozzle needsto be changed every 2-3 rolls of material. Open model library? The model library is open, but every modell are authorized by Zortrax. Interesting models will be recommended. Models like “weapons” will be deleted. http://library.zortrax.com/
When the Printer M300 will be available on the market?
The Printer M300 is available.
Can I receive the sample?
Zortrax offers the possibility of printing free sample for its customers and 3D fans. We can't wait to show you the Zortrax M300 possibilities. Please send us stl.; obj.; dxf; or 3mf file and select the material (Z- HIPS, Z PETG, Z- GLASS) you want we use for your model.
Why M300 does not presents any innovation beyond gauge?
This is the idea of product line . M300 introduces cosmetic changes . We rely on the best practices of the M200 . We do not exclude improvements in the near future.
How much does a printer? What are the dimensions of the package?
The weight of Printer is 32kg (with package 56kg), the dimensions of the package are 576x576x842.
How much does a spool weigh? What are the dimensions of the package?
The weight of spool is 2 kg (+/- 5%). The weight of spool with package is 2,4 kg.The dimensions of the package are 298x287x81 mm (+/- 5mm).
Can I use materials dedicated for M200 on M300 Printer?
There are no technical contradictions to use some of the materials dedicated for M200 printer (like Z-PETG, Z-GLASS or Z-HIPS), but the construction of spool holder placed in M300 doesn’t foresee putting there a spool of material dedicated for M200 model. Moreover, it may happen that there will be not enough material to end your print, therefore using the materials dedicated for M300 you can be sure that even the biggest models will be fully finished still keeping the highest quality of printing.
Why Z- ULTRAT and Z- ABS is not available in the offer?
The large printing area of M300 makes that these materials may shrink and deform due to their technical parameters. Zortrax puts on quality and recommends only materials that provide excellent results.
What material is included with the printer M300?
Zortrax adds 1 Z-HIPS spool extra with each M300 printer for you to immediately enjoy a 3D printing experience (weight of the spool 2kg +/- 5%). Each M300 starter kit also includes 1 Z-HIPS spool - you can literally start printing out of the box (weight of the spool 2kg +/- 5%).
I would like to buy nozzle/hotend, can I do this?
By introducing a new product we based on the undisputed quality and reliability of its predecessor, 3D Printer Zortrax M200. Regarding to this, many consumable parts can be used both in M200 and M300. Nozzle and hotend are some of these parts and can be purchased at a very good price through our Resellers Platform.
I would like to buy perforated plate for Zortrax M300, can I do this?
At this moment available products are Zortrax M300 3D Printer and dedicated printing materials. Replacement parts will be available soon.
May I order the service parts to save on the shipment?
At the moment you can not order service parts, they will be available soon on our online store. I will inform you when they will be available.
What are the technical differences between the printer M200 and M300?
Parts of the same M200 / M300:
- Motors set XYZ
- Extruder Aluminium Block
- Extruder motor bearing
- Extruder PCB
- Z- Coupler
- Heater& Thermocoupler
- Extruder motor cable
- Switch on/off.
Will Z-Suite work with M300 as well?
Yes, Z-Suite is supporting all our devices, including M300.
The printer M300 is too expensive and does not bring anything new.
I can’t agree with you, the Zortrax M300 is one of the cheapest proffesional machines on the whole 3D printing market, which offers you such a big workspace and the highest printing quality. Moreover, apart from extensive workspace, in comparison to M200 model, we introduced a number of changes such as empty-steps prevention system or the side covers as a integral part of whole kit.
What is the print speed? How long does the print model takes?
Both speed of print and material affects a lot of variables related to the print settings. Depending on the layer thickness, fill level and the specificity of the model, time can vary considerably. But thanks to unique features which our software provides, we can calculate the estimated time of printing and material consumption .
What problems can occur?
Problems that may occur during the exploatation:
Platform levelling failed (http://support.zortrax.com/platform-calibration-m200/)
Working platform maintenance (http://support.zortrax.com/platform-maintenance-m200/)
Maintenance of XY axes (http://support.zortrax.com/eliminating-axis-problems/) also lubrication and cleaning as in M200
Clogged nozzle ( To solve the problem that can occur as a result of using Z-GLASS or Z-PETG we should make a short print with Z-HIPS material. If the problem still exists we have to repalce the nozzle. We can also try to push through the clog with a needle included in the starter kit. Dipping the nozzle in acetone won' t help. In the case of Z-HIPS we can use substances such as Limonen to clean the nozzle.
Will there be a problem with the detachment , curling , cracking prints?
To ensure adequate quality of restricted range of materials to those with respectively low shrinkage. With printer We delivered side covers. With appropriate parameter settings and calibration platform minimizes the risk of deformation.
Why I can not change printing parameters?
The parameters and temperatures are selected as appropriate for the properties of the material, thus keeping the dimensions and properties are preserved. As a result, we provide the highest quality and reliability of our products.
Why are my printouts break ? What can I do to avoid this?
Large working area requires certain knowledge and preparation before printing. Make sure that you mounted the side covers (included), and that you are using the high-quality dedicated printing Zortrax materials. Please note that due to the shrinkage of the some materials, the Z-ABS, Z-PCABS, Z-ULTRAT are not available in our offer for M300.
What certificates have M300 printer?
M300 was granted CE, FCC and C-Tick certificates. Currently, the company is going through another certification process - KC.