Do I have to create an account?
It’s up to you. You can place an order either as a guest or a registered user. However, creating an account will speed up your order processing. As a registered user, you can view your order history as well as you can get special offers.
I’ve forgotten my password. How can I reset it?
If you’ve forgotten your password, you can request a new password by entering your e-mail address on the “Sign-in” page and your new password will be sent to you via e-mail.
Do you ship to my country? How much are the shipping costs?
We ship worldwide, almost to every country. If your country is not on the list, please email us at email@example.com or use LiveChat.
Can I change my order?
Once you confirm your order on the website, it isn’t possible to change your order. As soon as we receive your order, we begin to process it and prepare it for shipping. If you want to change your shipping address, please contact us at firstname.lastname@example.org or use Tagove.
I’ve changed my mind. Can I cancel my order?
If you want to cancel you order, please contact us at email@example.com or use LiveChat.
How can I use my discount code?
You can use your code in step 1, while you’re still at your shopping cart. Simply enter the code in the box “Redeem your code” and click the button “Redeem”.
How can I track my order?
The tracking number, notifying you that your order have been shipped, will be sent to your e-mail.
Where can I find my order confirmation?
You will receive your order confirmation via e-mail, as soon as your order is shipped. If for some reason, you do not receive it, please check your spam folder or contact us at firstname.lastname@example.org or use LiveChat.
To check your order status, log into your account on our webpage.
When will my order be shipped?
Orders are shipped within 5 business days of purchase. Shipping time may vary depending on the current availability of products. Our warehouse does not ship on weekends and holidays.
There are some items missing in my order. What should I do?
Check your e-mail, because we may have sent you a message informing you that one or more items from your order are not available. In this case, we will send you the missing items as soon as they are available.
What should I do if my order hasn’t been delivered yet?
Log into your account to view the status of your order. If the status is “Shipped”, your order has already left our warehouse. Use the tracking number to check the order status at the courier company webpage.
Which payment methods are accepted in Zortrax Online Store?
We accept payment by:
1) Debit/ Credit card (VISA/Master Card/American Express)
2) PayPal (2.5% of the order value must be added – commission)
3) Bank transfer
What currencies can I shop in?
United Kingdom: GBP
I’m having troubles with paying by card. What should I do?
1. Check the limit on your credit card or try to contact your bank,
2. Try to change the form of payment in the details of your order.
3. E-mail us at email@example.com or contact us via LiveChat. We will try to find a solution together.
Who covers the custom duty fees for the products I’ve ordered?
Once the order reaches your country, it might be subject to import duties and taxes. Additional fees for custom duty must be paid by you – we have no control over these charges and we cannot predict their cost. Customs policies vary from country to country. Contact your local customs office for further information. To make the customs process easier, we provide the information of the value of the goods within the package. For the same reason, customs officials are allowed to open the packages.
What is your return policy?
Learn more about our return policy here.
What are your terms & conditions?
Find out more about our terms and conditions here.
How safe is it to shop in Zortrax Online Store? Is my personal data protected?
Can I test the software before I buy the printer?
Certainly. On http://support.zortrax.com/downloads/ you can download a trial version of Z-SUITE and see how much time it takes to prepare your model for printing.
What is your warranty policy?
Visit our web site to learn more about our warranty policy http://support.zortrax.com/zortrax-warranty-repair-request/.
How can I report a failure of my printer?
Fill in the form available here. Our Customer Support department will contact you and help solve the problem.
The product is temporarily unavailable. What does it mean? When will I be able to buy it?
Sometimes it happens that one of our products is sold out. By clicking “Notify me when…” you will let us know that you are interested in buying a given product. We will inform you as soon as the product is available for purchase.
I want to stay up-to-date on your special offers and discounts. What should I do?
Sing up for our newsletter! You will get all information about our offers and discounts.
Where can my other questions be answered?
Should you have more questions, email us at firstname.lastname@example.org or use LiveChat to talk to our specialists.